Privacy Policy

1. Who We Are

Ness Stoves LTD is a stove supply and installation company based in the Scottish Highlands, Scotland. We are the data controller for the personal information collected through this website.

Contact details:

• Email: nessstoves@outlook.com
• Phone: 07354 631623
• Website: nessstovesltd.co.uk

2. What Personal Data We Collect

We only collect personal data that you voluntarily provide to us through our contact form or by contacting us directly. This may include:

• Name — so we know who we're speaking to
• Email address — to respond to your enquiry
• Phone number (optional) — if you prefer a call back
• Your message — the content of your enquiry
• Approximate location (optional) — to confirm we cover your area

We also collect anonymous analytics data via Google Analytics (GA4) — see Section 5 for details.

3. How We Use Your Data

We use the personal data you provide solely to:

• Respond to your enquiry or quote request
• Arrange a free site survey if requested
• Follow up on an ongoing job or booking

We do not use your data for marketing without your explicit consent. We do not sell, rent or share your personal data with any third party for commercial purposes.

4. Legal Basis for Processing

Under UK GDPR, the legal basis for processing your data when you contact us is legitimate interests — specifically, responding to a direct enquiry you have made to us. Where you've explicitly requested a quote or survey, the basis is pre-contractual necessity.

5. Google Analytics (GA4)

This website uses Google Analytics 4 (GA4) to collect anonymous data about how visitors use the site — for example, which pages are most visited, how long visits last, and what type of device is used. This data is used only to help us improve the website.

Google Analytics does not collect your name, email address, or any personally identifiable information. All data is anonymised and aggregated. IP addresses are anonymised by default in GA4.

You can opt out of Google Analytics tracking at any time using Google's opt-out browser add-on.

For more information on how Google uses this data, see Google's Privacy Policy.

6. Contact Form Provider (Web3Forms)

Our contact form is powered by Web3Forms, a form submission service. When you submit the contact form, your data is transmitted securely to Web3Forms and forwarded to our email address. Web3Forms does not retain your personal data beyond what is needed to deliver the message. See their Privacy Policy for details.

7. How Long We Keep Your Data

We retain enquiry data for as long as reasonably necessary to fulfil the purpose for which it was provided — typically up to 12 months for unanswered enquiries, and up to 6 years for completed customer records (in line with UK tax and accounting obligations). After this period, data is securely deleted.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data (where no legal obligation requires us to keep it)
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to processing based on legitimate interests
• Right to data portability — you can request your data in a machine-readable format

To exercise any of these rights, please contact us or email nessstoves@outlook.com. We will respond within 30 days.

9. Cookies

This website uses cookies. Please see our Cookie Policy for full details of what cookies we use and how to manage them.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our contact form uses HTTPS encryption. We do not store financial details.

11. Third-Party Links

This website may contain links to external websites (for example, Facebook, Google, or manufacturer product pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.

12. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will always reflect the most recent version. Material changes will be noted clearly.